Refunds and cancelling
Last updated 5 October 2026
Draft for the beta. This page describes what Sellcount really does today. It will be reviewed by a qualified person, and completed with the company details, before the public launch. If anything here is unclear, write to us.
Free trial
Every plan starts with a 14-day free trial that needs no card. Nothing is charged unless you choose a plan.
Cancelling
You can cancel at any time from your billing page. You keep access until the end of the period you have paid for, and your subscription does not renew. After that your account becomes read only, and you can still export your data.
Refunds
If you are not happy in the first 14 days after you first pay, write to sellcount-support@jitterstack.com and we will refund that payment. After that, we do not refund part-used periods unless the law says we must. Refunds are made by our payment partner to the original payment method.
Changing plan
Upgrades start straight away and the difference is charged pro rata. A downgrade takes effect at the next renewal. If you are over the new plan’s limits, nothing is deleted: you can read and export everything and add new items once you are within the limits.
Failed payments
If a payment fails we will email you and try again. You have a grace period of 7 days to fix it before the account becomes read only. Your data is never deleted for non-payment within the retention period described in our privacy policy.